Refund policy

REFUND AND RETURNS POLICY

Last updated: 13 August 2026

VOLUNTARY 30-DAY RETURNS

We offer a voluntary 30-day change-of-mind return period beginning on the day your order is delivered.

To qualify under this voluntary policy, products must be:

  • Unused and in their original condition.

  • Returned with all original packaging, accessories and components.

  • Accompanied by proof of purchase.

Sale items are covered by this policy on the same basis as full-price products.

Contact support@pixelandpull.com before returning anything. Unauthorised returns may take longer to identify and process.

TRADING CARDS AND FACTORY-SEALED COLLECTIBLES

Due to the collectible nature of trading card products and the substantial reduction in value caused when a factory seal is broken, opened trading card products cannot be accepted under our voluntary change-of-mind returns policy.

This includes booster packs, booster boxes, Elite Trainer Boxes, collection boxes, tins and other products sold as factory sealed.

To qualify for a voluntary return, the original factory seal must remain completely intact. Opening the external delivery parcel does not count as breaking the product’s factory seal.

This condition does not affect your statutory rights where a product is faulty, damaged, counterfeit, misdescribed or incorrectly supplied.

Where a statutory cancellation right applies but a product has been handled beyond what is reasonably necessary to inspect it, we may make a lawful deduction reflecting its actual reduction in value. Breaking the factory seal of a collectible product may cause a substantial reduction in value.

UK CANCELLATION RIGHTS

UK consumers may cancel most online purchases without giving a reason by notifying us within 14 days after receiving the goods.

Where an order contains multiple products delivered separately, the cancellation period normally ends 14 days after the final product is received.

After notifying us, you must return the goods within a further 14 days.

To cancel, email support@pixelandpull.com with your name, order number and a clear statement that you wish to cancel.

You are responsible for the direct cost of returning change-of-mind purchases unless we agree otherwise.

When an entire eligible order is cancelled, we will refund the product price and the cost of our least expensive standard delivery option. Any additional amount paid for premium or expedited delivery is not refundable beyond the cost of standard delivery.

We may withhold the refund until we receive the returned goods or you provide evidence that they have been returned.

FAULTY, DAMAGED OR INCORRECT GOODS

Goods must be as described, of satisfactory quality and fit for purpose.

Contact support@pixelandpull.com as soon as reasonably possible if a product is:

  • Faulty.

  • Damaged.

  • Counterfeit.

  • Misdescribed.

  • Missing from your order.

  • Incorrectly supplied.

Please include your order number and, where possible, clear photographs of the product, delivery packaging and shipping label.

Do not discard the product or packaging until we have advised you.

Depending on the circumstances and applicable law, you may be entitled to a refund, repair or replacement. We will cover reasonable return costs for faulty, damaged or incorrectly supplied goods.

Nothing in this policy affects your rights under the Consumer Rights Act 2015.

RETURNING A PRODUCT

Contact support@pixelandpull.com before returning anything.

Returns should be sent to:

Pixel & Pull Returns
1 Burnham Place
Syresham
Northants
NN13 5HT
United Kingdom

We recommend using a tracked return service and keeping proof of postage. You remain responsible for change-of-mind returns until they are delivered to us.

REFUNDS

Once a return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be made to the original payment method unless agreed otherwise.

Statutory cancellation refunds will be issued within 14 days after we receive the returned goods or acceptable evidence that they have been returned.

Your bank or payment provider may require additional time to process the refund after we issue it.

We may make a lawful deduction where a returned product has been used, damaged or handled beyond what is reasonably necessary to inspect it, based on its actual reduction in value.

EXCHANGES

The quickest way to exchange a product is normally to return the original product and place a separate order once the return has been approved.

CONTACT AND BUSINESS INFORMATION

HYPERSTOCKUK LTD trading as Pixel & Pull
Company number: 16934189
Registered in England and Wales
Registered office: 25 Jutland Drive, Syresham, Brackley, England, NN13 6GR
VAT registration number: GB 510 0564 46
Email: support@pixelandpull.com
Telephone: +44 (0) 7808 648077